Shipping policy

Thank you for shopping with Luxioc. This Shipping Policy explains how we process, ship, and deliver orders within the United States. We are committed to providing a smooth, transparent, and reliable delivery experience for every customer.

Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with shipping details. During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Locations

Luxioc currently ships within the United States. If you are located outside the U.S., please contact us to confirm availability before placing your order.

Estimated Delivery Times

  • Standard Shipping: 7–12 business days.
  • Delivery times vary depending on your location and selected shipping method.
  • Please note: Delivery times are estimates and not guaranteed. Unexpected delays (weather, carrier issues, high order volume) may occur.

Shipping Costs

We are pleased to offer Free Shipping on all orders across the USA, regardless of your location. No minimum purchase is required to enjoy this benefit.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your package’s delivery status. If you do not receive tracking details within 5 business days, please contact our support team.

Incorrect Address Information

Please ensure your shipping address is accurate at checkout. Luxioc is not responsible for:

  • Delays due to incorrect or incomplete addresses.
  • Packages delivered to incorrectly provided addresses. If you notice an error, contact us immediately.

Lost or Delayed Packages

If your package is delayed beyond the estimated timeframe:

  1. Check the tracking information provided.
  2. Contact the shipping carrier for updates.
  3. If further assistance is needed, contact our support team. We will work with the carrier to help resolve the issue.

Damaged Packages

If your order arrives damaged:

  • Take clear photos of the packaging and item.
  • Contact us within 48 hours of delivery.
  • Include your order number and photos for faster resolution. We will review the issue and provide a suitable solution.

Split Shipments

In some cases, items may ship separately due to warehouse availability. You will receive separate tracking numbers if this occurs.

Contact Information

If you have any questions regarding shipping, please contact us through our Contact Us page or reach out to our support team:

  • Store Name: Luxioc
  • Address:8375 Sultana Ave, Unit 2, Fontana, CA 92335, USA
  • Phone: +1 (909) 490-5786
  • Support Email: support@luxioc.com

We aim to respond within 24–48 business hours.